Commenting on the award to Palmer Solicitors, Christine and Manuel Bhatt said: “Palmers Solicitors has continued to achieve exceptionally high levels of customer satisfaction by tailoring a professional service to individual client’s specific needs and goals. As the practise is classified within a professional service sector, regulated by the Solicitors Regulation Authority (SRA) and focusing on specialist legal areas, measuring customer service levels and maintaining these high standards requires a different approach than a business which is public facing. This is where Palmers Solicitors have excelled by implementing a comprehensive Customer Service and Client Care Policy”.

The team, led by BJ Chong and Carey Jacobs, are to be congratulated for applying up-to-date customer service practises to a traditional profession often regarded as being set in its ways.