Christine and Manuel Bhatt commented: “Essex Auto Group has a strong and well defined customer service strategy with clear measures of success implemented and achievements demonstrated. The customers are at the heart of this business, considering that the company operates within a highly competitive market place with challenges of not only fulfilling the obligations of the vehicle manufacturers but also internal and external customers.”

Essex Auto Group has achieved high levels of customer service with 97% of customers saying they would be happy to buy a car from them again. Matt Brown, Group Marketing Director, has implemented a robust Customer Relationship Management System which tracks the history of customer interactions and aftercare service, but whilst this may be expected of a large organisation, the company has retained its values and ethos of a family owned business, recognising people as their real assets.